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Rights and Responsibilities

As a landlord we have important obligations to our tenants and in turn our tenants are responsible for keeping to the tenancy conditions. We will work with tenants to make sure that your rights and responsibilities are clear and help you to maintain a successful tenancy.

Our responsibilities as your landlord

  • Provide you with a safe and secure appropriate accommodation.
  • Ensure we provide reasonable notice when we need to visit your property.
  • Respect customers’ quiet enjoyment of their home.
  • Keep your home in reasonable repair (including the structure, installations provided by us and common parts of your home).
  • Welcome customer feedback .
  • Provide you with information and advice on all aspects of our housing management services.
  • Support and refer customers to partner agencies where necessary.
  • Ensure an annual home safety check is completed.

You are advised to insure the contents of your home, your possessions and, in particular, any items for which you are responsible.

If you do not keep to your responsibilities as a tenant we will ask you to meet these and if you fail to comply we can start a legal process to evict you. This is always our last option and will try our best to work with you to maintain a successful tenancy.

Note: This is not a complete list and you should refer to your tenancy agreement for more detail on your rights and responsibilities or you can contact your Neighbourhood Manager who will be happy to discuss this with you.