Who we are
Gloucester City Homes (GCH) is an independent registered housing association owning and managing:
Gloucester City Homes (GCH) is an independent Housing Association with deep roots in the City of Gloucester and surrounding area, going back over 100 years. We currently support approximately 12,500 customers living in around 5,000 homes. As a social business we are committed to investing locally to create jobs and opportunities and want everyone to have a home they can be proud of, where they can thrive and be healthy.
All GCH homes meet the Government’s decent homes standard and there is a 30 year financial business plan to deliver around £250 million investment in our existing and new homes. Every one of us, regardless of our circumstances and situation deserves a place we can be proud to call home, a home we can afford to heat, where we feel safe and where we can put down roots and live our best lives. That’s why we are passionate about our role in tackling the housing crisis, bringing quality, affordable new homes in and around Gloucester.
Highly valued and trusted by our tenants, we are also recognised as being a great employer through independent accreditation including being SoGlos 2022 ‘Best Place to Work in Gloucestershire’ and Inside Housing’s ‘Employer of the Year’ 2023. Our Board, Committees and Leadership Group are focused on continually improving our services to achieve strong outcomes for our customers, improving their homes and making communities better places to live.
Our Mission
Our Vision
where people can thrive.
Our Customer Commitment
We are committed to providing our customers the best possible experience. An experience based on quality through:
listening
acting on feedback
focussing on getting it right
Read our Customer Commitment here
Our values and culture
Taking pride in everything that we do
Having a positive mindset and can-do attitude
Doing what we say we will do
Taking ownership and responsibility
Continually improving by challenging, listening and learning
Using every opportunity to learn to improve
Working together to get things done
Taking the time to understand others
Being fair, inclusive, objective and accountable
Embracing diversity and valuing difference
Trusting each other to do the right thing
Speaking up if its not right
Creating opportunities to change and grow
Looking for solutions and being productive
Not being afraid to fail and being open to new ideas
Using our own skills and experience to make a difference