If you have a water emergency in your home such as a burst pipe or flooding:
- To stop flooding, turn the mains stoptap to the right (clockwise ↵) or press the surestop switch (if there is one).
- If you need to shut off the supply of water to a fitting, such as a toilet or basin, you can use the service valve on the pipe leading to it (if there is one fitted). See the video below for how to isolate a leak.
- After the water has been isolated, call our repairs team on 01452 424344
If you have no water at all coming into the property, call Severn Trent on 0800 783 4444