By law, we must carry out Home Safety Checks at every property each year. The aim of this check is to service any gas fires, boilers and water heaters in your home. We will also test your smoke and carbon monoxide alarms, where fitted. We will also carry out a visual inspections of your flat front door if it leads onto the communal escape route of the building.
You must allow our engineers into your home to do this. If you do not let them in, you are putting the lives of you, your family, and your neighbours at risk.
For this appointment, you must have credit on your meter otherwise we cannot carry out the service and your supply will be capped.
Appointments
When your safety check is due, we will give you at least 1 week’s notice of the appointment. Should you miss the first scheduled appointment, the engineer will leave a card with a new appointment. If you cannot keep the second appointment you must phone and rearrange it. If you do not keep the second appointment, the engineer will leave another card and a warning label across your front door.
Should an appointment be inconvenient for you, please let us know with as much notice as possible.
All appointments are carried out within our working hours of 8am – 5pm.
If you do not keep your appointment
If you do not contact us, we will start legal action to gain access into your home. If we smell gas or have concern for your welfare, we reserve the right to force entry to your home to take emergency action. This is to protect your health and safety and that of your neighbours as faulty gas appliances can cause death by carbon monoxide poisoning or explosion. We won’t put your safety or that of your neighbours at risk in this way.
Thank you for your cooperation. We may charge you for all the costs of taking legal action, coming out to your home, forcing entry and doing repairs. If you keep refusing us entry you may lose your home.
Your own gas appliances
If you have fitted any gas appliances, please have them checked and serviced every year to make sure they are safe. We check this takes place. Always use a Gas Safety Registered gas fitter for any work to gas appliances.