Anti-Social Behaviour (ASB) can have a big impact on the quality of life in the home and community. We ask that you respect where you live and have consideration for your neighbours. However we know that this doesn’t always happen. Our Homes & Neighbourhood Team investigate reports of anti-social behaviour and look to resolve cases […]
What is Anti-Social Behaviour and how do I report it? Read More »
When you move into your new home we want to help you get things the way you want them. Our Standard: If your home is poorly decorated we will either: Offer you a voucher from our decoration voucher scheme towards the cost of buying decorating materials of your choice. If you are vulnerable and have
How should I decorate my new home? Read More »
There are different types of court orders and we may use the below to manage our tenancies: Suspended possession This suspends the possession of your home based upon an agreement to pay your rent (for arrears) or change your behaviour (for anti-social behaviour). If you stick to what the court has ordered you to do
What are Court Orders? Read More »
Paying Your Rent – Our Service Standards We want to support you by providing the best possible advice to help you make your rent payments. As part of our Service Standards, we will: Give you easy-to-understand information on; arrears, the help we can offer, actions we may take and independent advice agencies. Manage rent accounts well
What are the Rent Service Standards? Read More »
We know that more of you need your homes adapted to help you stay independent at home and to support your health and well-being. We have an in-house Occupational Therapist who can assess tenants’ medical needs and recommend the adaptations needed in homes. There are two types of adaptation work we can carry out Minor
How can you adapt my home to support independent living? Read More »
At GCH we strive to provide our Customers with good quality, professional customer service. We will treat you with respect and respond to your enquiries in a timely manner. In return we ask that you are respectful of others, provide us with constructive feedback and engage with us to help us continually improve our services.
What are GCH’s General Service Standards? Read More »
Yes, both tenants wishing to swap homes must have the permission of both landlords before they can move. Formal legal paperwork will need to be completed by all parties as part of the process. What would happen if I moved without permission? If you move without permission you will have lost security of tenure and could
Do I need permission to swap homes and are there any conditions? Read More »
Gloucester City Homes do not cover your contents as part of your tenancy agreement. Home contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind should the
Do I need Home Insurance? Read More »
You can find information on services on the Council’s website or you can call 01452 396396 and ask for the service you need. In March 2015, Gloucester City Council’s housing was transferred to the ownership of Gloucester City Homes. Gloucester City Council monitors our services to ensure that we deliver the promises set out in the Offer
How do I contact Gloucester City Council? Read More »
We know it is important to keep the communal areas around and leading up to your home clean. These are the cleaning standards for communal areas. Communal areas will be cleaned weekly or fortnightly depending on the contractual arrangements in place for each block. Our cleaning partners will clean: General communal areas, stairways, and lifts
How often do you clean communal areas in flats? Read More »
Pride. Quality. Integrity. Innovation.
Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.
©2023 Gloucester City Homes