Yes, you will need to buy your own TV licence unless are aged over 75. Tenants over the age of 75 qualify for a free TV licence, if you live in sheltered housing accommodation please contact your Scheme Manager for information. Existing sheltered housing tenants who are on the Concessionary TV Licence will be invoiced […]
Do I need a TV licence? Read More »
If you suspect someone is guilty of tenancy fraud, contact us in confidence. Tenancy fraud can include: Someone moving out and letting their home to someone else, falsely obtaining a housing association or council property or someone not living at the property but living somewhere else You can report tenancy fraud online here
What should I do if I suspect tenancy fraud? Read More »
We will always aim to complete repairs within our specified time limits. If a repair engineer does not visit your home within the response time or keep to a specific appointment time agreed with you please contact us so we can follow this up. Under the Right to Repair regulations, you have a right to
What if a repair is not done on time? Read More »
If you smell gas, take these steps straight away: Do: Turn off your mains supply Open doors and windows Once outside, phone the emergency number 0800 111 999 Do Not use: matches, naked flames or cigarettes electrical switches (do not turn on your lights) mobile phones inside the building Carbon Monoxide Kills – but you cannot
What should I do if I smell gas in my home? Read More »
Fire Safety in your home is very important and we want you to be safe from the risk of fire in your home. If you can smell or see smoke, call 999 immediately. Chip Pan – Fire Risk & Safety Advice Chip pan fires cause one fifth of all accidental dwelling fires attended by the
How do I prevent fire in my home? Read More »
Planned programme of repairs We may not carry out all routine repairs as soon as you report them. Where a repair does not cause immediate inconvenience or present a danger to occupants or to the public, we may include them in a planned programme of repairs. Planning repairs in programmes means that we can carry
What are planned repairs? Read More »
If you have a water emergency in your home such as a burst pipe or flooding: To stop flooding, turn the mains stoptap to the right (clockwise ↵) or press the surestop switch (if there is one). If you need to shut off the supply of water to a fitting, such as a toilet or basin, you
What should I do if my home has a burst pipe, flooding or no water? Read More »
You are responsible for replacing door locks or keys when keys are lost or broken, or you get locked out. This includes window and garage keys. In the event that you lose your keys, you should contact a local, reputable locksmith.
What happens if I lose my keys? Read More »
The Council encourages residents to reduce, reuse and recycle as much household rubbish as possible. Recycling rubbish conserves resources, saves energy and helps protect the environment by reducing the amount of rubbish in landfill sites. You can use the green bins, food waste containers, compost bins, garden cuttings collection service etc. provided to recycle your
What should I recycle? Read More »
Your rent service charges are set by a Government formula. Ensuring that the rents for similar homes in similar areas of the country are the same. This is regardless of whether the landlord is a Council or Housing Association. We will tell you about any changes in your rent or service charges in late February
How are rent and service charges set? Read More »
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Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.
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