Electrical Safety in your home is important to us. We want you to be safe and secure in your home. You can help to keep your family safe by knowing what to check for on electrical items in your home. If something isn’t quite right or you are unsure, remember to contact us and we will […]
How should I check electrical safety? Read More »
If your fittings or appliances are sparking, flickering or giving off shocks, Turn the mains switch at the consumer unit (fuse box) OFF where it is safe to do so and contact us as soon as possible so that we can raise an emergency repair. In the event the consumer unit is sparking or giving off shocks, then do
What should I do if there are problems with electricity in my home? Read More »
If you want someone to act on your behalf, you’ll need to give them Power of Attorney over your affairs. There are 2 types of lasting power of attorney, one for health & welfare and one for property and financial affairs. You can choose to make one type or both. GCH will only be able
What is Power of Attorney? Read More »
These government schemes help eligible council and housing association tenants in England to buy their homes with a discount. The longer you have been a tenant the more discount you are entitled to. If you were a GCH tenant before 16th March 2015 you may have the Right to Buy and could be eligible to receive a
What is the Right To Buy and the Right to Acquire? Read More »
We have a team of friendly Tenancy Sustainment Advisors who can help you with budgeting, benefits and looking at how you can be better off. If you would rather look at your budget yourself you can use our online budget calculator. Our budget calculator is free for all tenants to use, once you have completed your
Can you help with arrears and budgeting? Read More »
For any tenancy-related issues or questions please contact your Neighbourhood Manager. They will be able to put you in contact with a range of staff and agencies. We also have in house teams including friendly Tenancy Sustainment Advisors who can help you with budgeting, payment options and benefits advice and also Enhanced Support Coaches who can assist you
What tenancy support can you offer? Read More »
Our electrical servicing partner will inspect: • Emergency communal lighting is serviced every month by our in-house electrical division. • External communal lighting is serviced every quarter by our in-house electrical division. • If you see any lights flickering or not working as they should be then please call the repairs team and we will
How often do communal electrics get serviced? Read More »
Water Safety covers Legionella, hot water and overheating thermostats. What is Legionnaires’ disease? Legionnaires’ disease is a type of pneumonia that can kill. It can affect anybody, however, it mainly affects vulnerable people due, for example, to age, illness, a lowered immune system or smoking. A bacterium called Legionella Pneumophila, and other bacteria that live
What do I need to know about water safety? Read More »
We want you to be warm and well in your home, below is our advice for keeping warm and well in cold weather. Hypothermia Hypothermia (when your body temperature falls below normal) is more likely to happen to someone who is elderly or very young and can happen if you are in a temperature of
How do I stay safe in cold weather? Read More »
If you have arrears from a former tenancy, you can make payments towards the debt in the normal way by contacting our Customer Experience team at Customer.Experience@gch.co.uk. We will work with you to come to an arrangement for how you will pay us back the money that you owe us. If we cannot agree on
What are Former Tenant Arrears? Read More »
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Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.
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