This is the description of Tenancy and Home
Hate Incidents & Crimes Gloucester City Homes take all hate crime incidents in any form against any member of our community, including our staff and contractors and associated agents extremely seriously and will deal with all reports in line with this policy. These will be passed to uur Homes & Neighbourhood Team to investigate. Partners […]
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If you want to end your tenancy you will need to let us know by completing a notice of termination. You must give us at least four weeks’ termination notice in writing ending on a Sunday unless we agree to a notice ending on a different day. You can submit a notice of termination online. You
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We have four types of repairs: Emergency, Urgent, Routine and Major Works. Emergency Your emergency will be attended within 24 hours. We will prioritise calls based on the nature of the emergency and the vulnerability of the customers living in the household. An emergency is any defect that puts the health, safety or security of
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Condensation can occur in any home and there are 3 main steps to take to prevent it from developing into dampness and mould. Step 1 – Reduce the amount of moisture you produce. Step 2 – Improve the ventilation in your home. Step 3 – Keep your home well heated. If you are confident that
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Our Estate Services Team complete practical work to maintain your community and communal areas. The Estate Services Team follow a 4-week schedule from Monday to Friday that covers Podsmead, Tuffley, Quedgeley, Matson, Robinswood, Barton and Tredworth, Westgate and Kingsholm and other smaller areas around the city. This means that each area is visited at least
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Your home has a permitted number of people who can live in it. This number is given in your Tenancy Agreement. The number of people who should live in a home depends on: If you think you or your family are living in overcrowded conditions, please contact us or alternatively Gloucester City Council on 01452
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We have 3 main types of tenancy. A Starter Tenancy – This is a 12-month stater- tenancy for new tenants that become a tenant of GCH. If there are no problems during your starter tenancy, this will convert to an assured tenancy.During this time, you are not eligible for mutual exchange or allowed to upgrade the
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A recharge is when we charge tenants for costs we incur when the work is due to their actions or behaviour. For example, we may have to carry out repairs to the property because the resident has neglected or caused damage to their home. All work prices are based on the National Housing Federation’s Schedule of Rates
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Visit our Dealing with pests page for a useful A-Z of common pests and advice on how to deal with them. Serious outbreaks or infestations will need to be dealt with by Gloucester City Council’s Environmental Health Team. You can call them on 01452 396396 or visit their website.
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You can make improvements, alterations and additions to your home provided that you have gained our consent in writing and all other necessary approvals We will not unreasonably withhold our consent. However we may make it conditional that the works are carried out to a certain standard. If you don’t gain our consent or comply with
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Pride. Quality. Integrity. Innovation.
Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.
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