We have four types of repairs: Emergency, Urgent, Routine and Major Works. Emergency Your emergency will be attended within 24 hours. We will prioritise calls based on the nature of the emergency and the vulnerability of the customers living in the household. An emergency is any defect that puts the health, safety or security of […]
What are the response times for repairs? Read More »
Condensation can occur in any home and there are 3 main steps to take to prevent it from developing into dampness and mould. Step 1 – Reduce the amount of moisture you produce. Step 2 – Improve the ventilation in your home. Step 3 – Keep your home well heated. If you are confident that
How do I stop condensation, damp and mould? Read More »
A recharge is when we charge tenants for costs we incur when the work is due to their actions or behaviour. For example, we may have to carry out repairs to the property because the resident has neglected or caused damage to their home. All work prices are based on the National Housing Federation’s Schedule of Rates
What are recharge costs? Read More »
You can make improvements, alterations and additions to your home provided that you have gained our consent in writing and all other necessary approvals We will not unreasonably withhold our consent. However we may make it conditional that the works are carried out to a certain standard. If you don’t gain our consent or comply with
Can I make improvements to my home? Read More »
Internal Doors You are expected to pay for internal doors to be replaced. Regardless of whether this was due by accidental damage or criminal damage. External Doors If you or anyone in your home causes damage on external doors, we expect you to arrange to get this repaired. Alternatively you can ask us to repair
Do you replace damaged windows and doors? Read More »
If your fittings or appliances are sparking, flickering or giving off shocks, Turn the mains switch at the consumer unit (fuse box) OFF where it is safe to do so and contact us as soon as possible so that we can raise an emergency repair. In the event the consumer unit is sparking or giving off shocks, then do
What should I do if there are problems with electricity in my home? Read More »
Our electrical servicing partner will inspect: • Emergency communal lighting is serviced every month by our in-house electrical division. • External communal lighting is serviced every quarter by our in-house electrical division. • If you see any lights flickering or not working as they should be then please call the repairs team and we will
How often do communal electrics get serviced? Read More »
We will always aim to complete repairs within our specified time limits. If a repair engineer does not visit your home within the response time or keep to a specific appointment time agreed with you please contact us so we can follow this up. Under the Right to Repair regulations, you have a right to
What if a repair is not done on time? Read More »
Planned programme of repairs We may not carry out all routine repairs as soon as you report them. Where a repair does not cause immediate inconvenience or present a danger to occupants or to the public, we may include them in a planned programme of repairs. Planning repairs in programmes means that we can carry
What are planned repairs? Read More »
You are responsible for replacing door locks or keys when keys are lost or broken, or you get locked out. This includes window and garage keys. In the event that you lose your keys, you should contact a local, reputable locksmith.
What happens if I lose my keys? Read More »
Pride. Quality. Integrity. Innovation.
Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.
©2023 Gloucester City Homes