We have a team of friendly Tenancy Sustainment Advisors who can help you with budgeting, benefits and looking at how you can be better off. If you would rather look at your budget yourself you can use our online budget calculator. Our budget calculator is free for all tenants to use, once you have completed your […]
Can you help with arrears and budgeting? Read More »
If you have arrears from a former tenancy, you can make payments towards the debt in the normal way by contacting our Customer Experience team at Customer.Experience@gch.co.uk. We will work with you to come to an arrangement for how you will pay us back the money that you owe us. If we cannot agree on
What are Former Tenant Arrears? Read More »
We have a team of friendly Tenancy Sustainment Advisors who can help you to address any financial problems that you may be experiencing. We can help you with: Universal Credit advice and support making a claim or amendments to your claim Completing benefit applications, or liaising with other agencies such as the Department of Work and Pensions
What help is available with paying rent? Read More »
You can choose to pay your rent and charges weekly, fortnightly or monthly. Paying your rent should be a priority and it is payable to Gloucester City Homes. If you are a joint tenant, both tenants are jointly liable for the rent payment. Both of you are still liable, even if one of you leaves
When should I pay my rent? Read More »
Paying Your Rent – Our Service Standards We want to support you by providing the best possible advice to help you make your rent payments. As part of our Service Standards, we will: Give you easy-to-understand information on; arrears, the help we can offer, actions we may take and independent advice agencies. Manage rent accounts well
What are the Rent Service Standards? Read More »
Pride. Quality. Integrity. Innovation.
Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.
©2023 Gloucester City Homes