Your rent service charges are set by a Government formula. Ensuring that the rents for similar homes in similar areas of the country are the same. This is regardless of whether the landlord is a Council or Housing Association. We will tell you about any changes in your rent or service charges in late February […]
How are rent and service charges set? Read More »
When you move into your new home we want to help you get things the way you want them. Our Standard: If your home is poorly decorated we will either: Offer you a voucher from our decoration voucher scheme towards the cost of buying decorating materials of your choice. If you are vulnerable and have
How should I decorate my new home? Read More »
Paying Your Rent – Our Service Standards We want to support you by providing the best possible advice to help you make your rent payments. As part of our Service Standards, we will: Give you easy-to-understand information on; arrears, the help we can offer, actions we may take and independent advice agencies. Manage rent accounts well
What are the Rent Service Standards? Read More »
At GCH we strive to provide our Customers with good quality, professional customer service. We will treat you with respect and respond to your enquiries in a timely manner. In return we ask that you are respectful of others, provide us with constructive feedback and engage with us to help us continually improve our services.
What are GCH’s General Service Standards? Read More »
Pride. Quality. Integrity. Innovation.
Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.