Marking our 10th anniversary, we have launched our new five-year strategy: GCH at the heart of the community. The strategy sets out our vision to enhance housing, strengthen communities, and empower customers across the city.
Strategy 2030: GCH at the heart of the community
With approximately 9% of Gloucester’s population living in a GCH home, we play a pivotal role in shaping the city’s future. Our new strategy focusses on three key pillars: customer empowerment, quality homes, and an engaged workforce, reinforcing our to create thriving communities where everyone feels valued and supported.
“A safe, warm and affordable home, a place we can be proud to call our own, is the foundation from which we can all dream, aspire and live our best life,” says CEO Guy Stenson. “Sadly, in the UK today, too many people don’t have a place to call home.”
By 2030 we aim to:
- Enhance customer satisfaction, with a target of 90% of residents feeling they are treated fairly and with respect.
- Achieve a 93% repairs satisfaction rate, ensuring homes remain safe, warm, and well-maintained.
- Strengthen community ties, with local, tailored services that reflect the diverse needs of Gloucester’s residents.
- Ensure all existing homes achieve at least an EPC C rating, making them more energy-efficient and sustainable.
- Build over 350 new homes to meet local housing demand.
- Develop fossil-fuel-free, EPC A-rated new homes, supporting the UK’s net-zero goals.
At the heart of the strategy is a deep commitment to involving residents and providing services that are inclusive, responsive, and empowering. The plan focuses on making services easier to access, putting more investment into existing homes, and working more closely with local partners to support community growth and regeneration.
“GCH is more than a housing provider—we’re at the heart of our communities,” continues Guy Stenson. “Our new strategy is about ensuring that every home we provide is safe, warm, and affordable, while also empowering our customers and colleagues to shape the future of housing in Gloucester. We’re proud to be leading the way on homelessness prevention, accessible housing, and sustainability.”