Your Repair Handbook
Your Repair Handbook has the latest, up-to-date advice on caring for your home. The drawings and prompts will help you identify the cause of problems and report any faults clearly.
Report a Repair
- Provide us with as much detail as possible about the repair issue.
- Stick to your appointments.
- Make it as easy as possible for our engineers to access the area where the repair will take place.
- Do not report emergency repairs online. Please call us on 01452 424344 if the repair is an emergency.
- More information about our response times can be found here
GCH (Gloucester City Homes) are an independent registered social housing provider based in the centre of Gloucester and covering sites all over Gloucestershire.
We currently own and manage rented homes, sheltered housing properties, leasehold properties, shared ownership properties, commercial units and homeless units.
We became an independent Housing Association in March 2015 following overwhelming tenant support of 89% for a stock transfer from Gloucester City Council. GCH was originally set up as an Arm’s Length Management Organisation in 2005 to deliver the Government’s decent homes standard.
All GCH homes now meet the Government’s decent homes standard and there is a 30 year financial business plan to deliver around £250 million worth of investment in our existing and new homes.
Highly valued and trusted by our tenants and residents, we are recognised as one of the best housing providers in the country through independent accreditation including being ranked the 40th best company Sunday Times Top 100 non-profit making organisation, the Equalities Standard and the British Standards Institute ISO 9001:2015 recognition for quality management processes.
Our Board, Management and Tenant Panel look forward to continuing to achieve better outcomes for our customers, improving your homes and making your communities better places to live. We are committed to providing valued housing services to all our customers.
Abbeydale, Barton, Cathedral, Chequers, Coney Hill, Elmbridge, Holmleigh, Hucclecote, Kingsholm, Linden, Longlevens, Matson, Podsmead, Quedgeley, Robinswood, Severn, The Lampreys, The Oval, Tredworth, Tuffley, Westgate and White City.
Our mission is to provide a safe, decent home for everyone and deliver services that meet our tenant’s needs and expectations.
Our Vision is to build homes and communities where people can thrive.
Our values are:
Pride: Taking pride in everything that we do – Having a positive mindset and can-do attitude. Doing what we say we will do. Taking ownership and responsibility.
Quality: Continually improving by challenging, listening and learning – Using every opportunity to learn to improve. Working together to get things done. Taking the time to understand others
Integrity: Being fair, inclusive, objective and accountable – Embracing diversity and valuing difference. Trusting each other to do the right thing. Speaking up if its not right.
Innovation: Creating opportunities to change and grow- -Looking for solutions and being productive. Not being afraid to fail and being open to new ideas. Using our own skills and experience to make a difference.