Performance
At GCH we have set targets to monitor how we perform in all key service areas. We compare ourselves with other similar organisations, to ensure that we provide our customers with a high quality service.
Read our Annual Report
Read our Sustainability Report
Complaints
Dawn Barnes, Customer Experience Commitee Chair – “The Customer Experience Commitee has reviewed the self-assessment and is satisfied it shows complaints are being handled at GCH in line with the Housing Ombudsman’s Complaint Handling Code. The annual report reflects the ongoing scrutiny taking place within the Customer Experience Commitee, where complaints data and narrative is regularly provided and reviewed, with appropriate challenges made by the committee. These reports also provide details relating to complaint themes, lessons learnt, Ombudsman determinations and national context.“