We’re about to lift the lid, pull back the covers and shine a light into dark corners. Coming to your area with a team of specialists to get on the case of damp and mould.
As the nights draw in, we want to help our customers get ready for winter when we can expect to see a spike in reports of damp and mould in homes. There are things we can jointly do to help tackle this problem.
Our experts will be on hand to offer advice on reducing moisture, improving ventilation and keeping your home heated. Our Tenancy Sustainment team will offer advice on benefits available and Warm and Well will offer free local home energy advice.
We’ve listened to customer feedback to overhaul our response to damp and mould reports. We now visit within five working days to assess the works required and arrange treatment where necessary. We’re also making sure that early signs aren’t missed, by asking specifically about damp and mould in our quarterly customer telephone surveys.
Come along to our drop-in sessions in Matson, Podsmead and Kingsholm.
Thursday 21 September 3-6pm Matson Baptist Church
Thursday 28 September 3-6pm Poet’s Pantry, Podsmead
Tuesday 3 October 3-6pm Roots Café, Kingsholm