Permanent, Full Time (37 hours per week)

Looking for a fresh challenge and to find that spring in your step at an award-winning employer? At Gloucester City Homes (GCH) we’re an ambitious, dynamic housing association with strong community roots. We’re focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking an experienced rent specialist to join us as Supported Housing – Customer Income Manager. You’ll maximise GCH’s income through the effective management of customers rental accounts within our Supported Housing Service to ensure rent, service charge and personal contribution payments are made as required.

You’ll collaborate with colleagues and relevant partners, ensuring that you understand the needs and key issues for customers within the service and that you work together to identify and address priorities, with a strong focus on customer experience and a commitment to effective and inclusive customer engagement. You’ll be proactive in the approach to arrears collection by utilising early intervention and prevention mechanisms with customers as well as promoting cost effective and flexible payment methods. You’ll ensure that personal contact is used extensively to aid in the maximisation of income and minimisation of debt for the customer and GCH, to include emails, phones call and all other forms of communication.

Providing accurate and clear information on rent and arrears, signposting to the relevant agencies where appropriate, you’ll make timely and informed decisions to ensure that cases are escalated through the stages of the process at the appropriate time, in accordance with GCH policy and undertake appropriate enforcement action using both legal and non-legal remedies, representing GCH in rent related cases at court, as required.

We’re looking for someone that can hit the ground running and make an immediate impact. You’ll have in depth knowledge of preventative and enforcement practices and experience of presenting within the Court arena.

We’d like you to…

• Hold a relevant technical housing qualification, such as a Level 3 diploma in Housing Management.
• Have experience of arrears case management and negotiating effectively with customers, in difficult situations.
• Have experience of collating and analysing customer intelligence, as well as sharing and presenting information to the wider team.
• Have proven computer literacy and experience of using Microsoft Office packages, including housing and CRM systems.
• Have current and thorough knowledge and understanding of relevant Housing Law and its application within social housing, including experience of arrears management, welfare rights and county court practice, with an ability to apply that knowledge and effectively share it with staff and colleagues.
• Have a sound understanding of Safeguarding and to be able to ensure you understand the importance and can identify safeguarding concerns and make referrals to appropriate agencies where required.

Closing Date: 26th March 2025. 

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture.

At GCH, we Adapt, we Inspire, we Own it, and we Care. We live by our values and are dedicated to delivering on our commitment to customers #BeTheDifference. If that sounds like you, we’d be delighted to hear from you!

Permanent, Full Time (40 hours per week)

• To include on call rota (with a standby rate)
• Company Van provided (for business use only)
• Uniform Provided

Looking for an employer where you feel included, valued, respected and proud to be part of a progressive and innovative organisation? We’re a flexible and family friendly organisation, who believe that everyone deserves a home they can be proud of, where they can thrive and be healthy.

We’re now seeking a Multi-Trade Operative to join our Repairs Team – someone to carry out high quality routine and emergency trade related work/repairs & maintenance to GCH customers’ homes and commercial premises. You’ll work in accordance with prescribed work schedules, the Health & Safety at Work Act (1974) and to GCH established standard policy & procedures set for delivery of exceptional customer service.

You’ll repair, maintain, and install multiple trade items including roof, structure & fabric of buildings, service supplies, fixtures & fittings, as well as other products associated with plumbing, carpentry and wet trades. Liaising with both internal and external customers, line manager/supervisor, scheduler and colleagues appropriately and promptly, you’ll ensure those connected or involved in your work are aware of progress and action taken or action required to rectify any identified defect/s, concerns or accounts of resident vulnerability Completing a high percentage of jobs as first time fix to achieve excellent customer satisfaction.

We’d like you to…

• Hold a City & Guilds / NVQ Level 2 or above in an associated trade/craft.
• Have previous experience in applying multi trade skills to the installation, repair and maintenance of fixtures, fittings and fitments.
• Have experience of working in a customer responsive environment.
• Have full working knowledge of Health & Safety requirements related to workshop practice and maintenance.
• Be able to prioritise and organise own workload.
• Be a problem solver with a positive ‘can-do’ attitude.
• Be able to interpret manufacturers’ instructions/technical manuals and drawings (desirable).
• Be IT literate, comfortable working with electronic devices, PDA’s, tablets and computers (desirable).

Closing Date: 31st March 2025.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture.

At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers #BeTheDifference. If that sounds like you, we’d be delighted to hear from you!

Permanent, Full Time (37 hours per week)

This role is based at Hewmar House, GCH’s exciting, new Young Persons Supported Accommodation scheme. Please note that this role forms part of a rota that covers 7-days per week, therefore weekend working is required regularly. This role is also not suitable for compressed hours. The scheme operates on a 24/7 staffed basis, however the hours for this role will only be required between 7:45am – 10:00pm. No night working is required.

Gloucestershire’s best place to work and Housing Heroes employer of the year? Yes, that’s us. Awarded for our inclusive culture and commitment to Equality, Diversity and Inclusion? That’s right. Shortlisted at National Healthy Housing Awards? Guilty.

The opportunity

It’s an exciting time for us as we have recently acquired a new homeless property to support young people aged 18-25 at risk of homelessness and rough sleeping, which will be ready in April 2025.

Because of this, we’re now seeking a Support Worker –someone to support young people with multiple and complex needs, so they can articulate and achieve their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives.

Within this role, you’ll deliver one to one key work sessions, groupwork and activities through the support model so that residents can access tailored solutions that meet their needs, wishes and aspirations. You’ll work creatively and effectively alongside young people to inspire and encourage them to develop their talents as they seek employment, volunteering, and training opportunities.

Ensuring young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community to sustain their journey when they move on, you’ll ensure their views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive.

We’d like you to have…

• GCSE/NVQ Level 2 in relevant subjects, or equivalent expertise through relevant CPD training/experience relating to housing, support work, and/or working with young people or adults at risk.
• Ability to work proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living.
• Experience of dealing effectively and proactively with clients, in difficult situations where it is not always possible to meet customer needs/wishes.
• Ability to use IT systems, including PCs, mobile phones, digital cameras and PDA’s, to gather, store and process information.
• Excellent communication, interpersonal, and negotiation skills with a strong customer focus.
• The ability to give accurate and up to date advice, information, and support on a broad range of topics.
• The ability to understand the needs and perceptions of clients; handling difficult situations sensitively together with the ability to understand the needs of different client groups and individuals; including the ability to deal with complex mental health, substance abuse and violent behaviour.
• Knowledge of the principles of psychologically informed environments, trauma informed care and strengths-based support.
• Understanding of, and commitment to, equality, diversity and inclusion.

Why us?

You may have sensed that we’re not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all.

We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues.

Closing date: 4th April 2025.

Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates. Suitable candidates will be contacted for an initial Ms Teams informal conversation to determine next steps for a formal interview.

How to Apply: Working for GCH – Vacancies and how to work for GCH

Fixed Term Contract until 31st March 2026. Part Time (30 hours per week)

This role is predominantly based on site, with the opportunity for occasional hybrid working.

Are you passionate about improving people’s lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us?

We’re seeking a Homeless Accommodation Officer to be responsible for the day-to-day management of our homeless properties, delivering positive outcomes for our residents through a professional and supportive service.

You’ll be responsible for your own caseload and safeguarding referrals, working with colleagues to ensure GCH homeless properties are safe and well-maintained places to live. You’ll conduct inspections of homeless accommodation and take ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness / condition.

Approachable and accessible to customers, communicating openly and ensuring they are kept updated as appropriate, you’ll provide support with the management of key issues, such as fire safety compliance, and liaise with internal and external stakeholders to successfully deliver solutions for customers relating to their homeless accommodation and that support the successful move on to permanent housing.

With good understanding and up to date knowledge of homeless legislation and best practice and its implications for clients and housing organisations, we’d like you to have experience of dealing effectively and pro-actively with clients in difficult situations where it is not always possible to meet customers’ needs/wishes and be able to communicate and negotiate effectively with homeless and vulnerable people, as well as a wide range of support services and agencies.

We’d also like you to…

• Hold a relevant technical housing qualification, such as a level 4 diploma in Housing Management.
• Have demonstrable experience of working with homeless and/or vulnerable people.
• Understand key issues faced by homeless people, adult safeguarding, identifying support needs and assessing risk.
• Have a good understanding of the problems associated with homelessness and the services and benefits available.
• Be able to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice.
• Be IT literate, to include the use of PCs, mobile phones, digital cameras, and PDA’s, to gather, store and process information.
• Have current knowledge and understanding of Housing Law and its application within social housing, including experience of enforcement action.
• Have good understanding of housing and property management, especially relating to license agreements and the legal remedies.

Additional Information

In support of our approach to flexible working, we are happy to receive applications from those seeking full time employment as well as those who may want to share the role on a part time basis. When making your application, please state whether you want to be considered for either full or part time work and, if part time, the number of hours per week you would be looking for.

Closing Date: 4th April 2025.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture.

At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers #BeTheDifference. If that sounds like you, we’d be delighted to hear from you!