ISO Quality Reaccreditation Provides Assurance to Tenants

Gloucester City Homes (GCH) is delighted to announce that it has been reaccredited to the British Standards Institute ISO 9001:2015 quality management standard. The re-accreditation was made following a virtual two-day inspection in August 2021.

Ashley Green, Chief Executive said “The inspection report recognised that quality management processes in place focus on delivering effective services to customers and support the strategic direction of the organisation, with a strong relationship between corporate objectives and delivery outcomes”.

He added “The inspection of our management systems is vital. This review included the quality system in place within the organisation and how this ensures the delivery of excellent services for our tenants, the strategic planning and targets setting for GCH, management of complaints and customer feedback, delivery of planned maintenance, Tenancy Services, Independent Living and New Development. I am delighted with the outcome as it shows the hard work and dedication of all staff in the delivery of our services to our customers”.

Asif Bhatti, Chair of GCH’s Board said “The ISO award ensures delivery of high-quality services to all GCH tenants. I am pleased that we have been re-accredited against the demanding standards once again.”  

Emma Ball, Business Improvement and Assurance Manager added “Tenants can be assured that we have systems in place to manage their homes and tenancies effectively and fairly. Everyone at GCH has worked hard to meet the standard which is evident in the report which raised no areas of non-conformance. During the inspection, the assessor commended the approach to quality management. He was impressed by the systems in place and described them as well established, maintained and expertly managed. He commented that the staff were well informed and dedicated to delivering excellent services for GCH”.