How we are run

The role of our Customer Committee is to advise and provide assurance to the Board that arrangements are in place to ensure the diverse voices of the Association’s customers are heard and acted upon. The committee will ensure the voice of the customer influences the decisions of the Board and that the Association meets the expectations and outcomes of the Consumer Regulatory standards.

We hold 4 Customer Experience Committee meetings a year.

You can read a summary of what was discussed at our Customer Experience Committee meetings here:

2023: 25 May | 31 August | 30 November

2024: 23 February | 6 June | 5 September | 28 November

2025: 27 February

Meet our Customer Experience Committee

Dawn<br>Barnes

Dawn
Barnes

Chair of Customer Experience Committee

Alan Inman-Ward

Alan Inman-Ward

Board
& Committee Member

David<br>Manser

David
Manser

Board
& Committee Member

Marina<br>Sendall

Marina
Sendall

Committee
Member

Nilesh<br>Bhudia-Luke

Nilesh
Bhudia-Luke

Committee
Member

Sarah<br>O'Donnell

Sarah
O'Donnell

Committee
Member

Wanja<br>Odhiambo

Wanja
Odhiambo

Committee
Member