Our phone lines are very busy this morning responding to customers after the heavy rain and flooding in some areas of the city.
Here’s where you can find advice and support:
Flooding | Gloucester City Council
If you’ve been flooded, contact your insurance company and follow their advice. If you aren’t insured, the National Flood Forum can offer help and support on 01299 403055.
The Environment Agency has Flood Support Officers who can provide information and advice regarding flooding. You can contact the Floodline (24-hour service) on 0345 988 1188 to find out how they can help.
The National Flood Forum is a charity set up to help, support and represents people at risk of flooding. Visit the National Flood forum website
You can use the online tool, FORT, to report a flooding incident.
Sign up for flood warnings via phone, email, or text with the Environment Agency. It’s free and could save you time in an emergency.
👉 Sign up for the flood warning service.
Emergency Help: If you’re facing immediate risk, contact:
Floodline 0345 988 1188 (24-hour service)
National Flood Forum 01299 403055 for additional support.
If you have water coming in through roofs, walls or windows please contact our Customer Experience team. For flooding emergencies, please contact emergency services.
Useful contact numbers to report flooding and burst water mains
Flooding from roads, public drains and standing water
Contact Gloucestershire Highways on 08000 514 514, for further information visit the Gloucestershire County Council website
Sewer flooding or a burst water main
Contact Seven Trent Water on 0800 783 4444, or for further information visit their website.
Flooding from Rivers and Watercourses
Call the Environment Agency Floodline on 0345 988 1188
Environment Agency incident hotline (including pollution issues)
0800 80 70 60 24-hour service, or for further information visit the website