Dawn Barnes, GCH customer, Board Member and Chair of the Customer Experience Committee has written the introduction to the report. She says: “At the heart of this report is our new Customer Commitment – a pledge developed with your input to put customers at the centre of everything we do. It focuses on listening, acting on feedback, and striving for quality in all services.
“You’ll find details on our achievements in housing development, community investment, and financial management, as well as our efforts to improve safety, tackle anti-social behaviour, and enhance our communities. The report showcases how the Customer Commitment is already driving improvements, from enhanced communication to more responsive repairs.
“We’re creating a culture where every staff member is dedicated to providing the best possible experience for customers. While there’s always room for growth, this commitment marks a significant step towards a more customer-centered GCH. Your continued engagement is crucial to making this vision a reality and shaping the future of our homes and communities.”
Chief Executive Guy Stenson commented: “Everything we have focused on has been about improving the way we understand what matters to our customers. Because we believe everybody should be able to feel ‘it’s good to be home’.