News

If you receive Universal Credit, (UC) or Housing Benefit (HB) you’ll need to let the Department for Work and Pensions (DWP) know that your rent has increased, or you might end up paying the incorrect rent or have your UC or HB stopped altogether. If you receive Housing Benefit, you need to tell them about […]

We are pleased to have retained our G1 grading for governance and V2 grading for financial viability following an In-Depth Assessment (IDA) by the Regulator of Social Housing.   An IDA considers how well an organisation is governed as well as its financial viability. Our G1 status has been retained, confirming that we have the

GCH is a Finalist in the Customer Service Excellence category for an ASCP Safety & Compliance Award. The ASCP Safety & Compliance Awards recognise the achievements of inspirational individuals and organisations working within social housing and facilities management sectors.  The Customer Service Excellence Award is open to anyone working in the sector, or manufacturers supplying

The new one- and two-bedroom flats are part of the Forum development: the biggest urban regeneration scheme in the city in the last 15 years. Gloucester City Homes is handing over the keys to 25 new homes at Northgate Mansions. The new development has been delivered in partnership with Gloucester City Council as part of

We are delighted to announce we have joined the PlaceShapers network of more than 100 community-focused housing associations. Guy Stenson, Chief Executive, said: “We are proud of our deep roots in the city and the long-term impact of the work that we do, the relationships and networks that we value and foster within the city

With investment from Homes England. GCH is developing plans to bring back into use a vacant building in the London Road area of Gloucester, creating homes and opportunities for young people who find themselves without a place to call home. This much-needed new scheme will offer a supportive and empowering space for young people, where

Our Customer Scrutiny Group has launched a survey for GCH customers to have their say on the communal areas where they live. The survey should take less than 5 minutes to complete, but will help the group look closely at how services are run and make recommendations for change.  The Customer Scrutiny Group is a group of

To keep our communities safer, we are installing new CCTV cameras at Matson shops. This will help us effectively address any instances of anti-social behaviour or criminal activity, such as fly tipping.  The cameras will be installed at Matson shops between Tuesday 12 March and Thursday 14 March 2024. Images will be remotely stored and

Your new Repair Handbook has a fresh new look and the latest advice on caring for your home. The drawings and prompts will help you identify the cause of problems and report any faults clearly. It tells you what is GCH’s responsibility to deal with and when things are the customer’s responsibility. The digital handbook

The latest issue of our customer magazine has updates about our new developments in Kings Quarter and Podsmead and our plans for more biodiversity in Kingsholm. Read about some great things happening in the community, and what actions we’ve taken on damp and mould as a result of the recent customer scrutiny exercise. There’s also