News

Having spent a day with our Estates Services team, CEO Guy Stenson shares his thoughts: Guy Stenson Living in social housing means sharing spaces, and while community living has its benefits, it also comes with its challenges—especially when it comes to keeping our communal areas clean. One of the biggest concerns we’ve heard from customers […]

As we enjoy the summer months and the weather that comes with it, many of us may be planning days out with family and friends. Whether it be taking the children to the park, visiting a castle, or visiting the beach. But what if your day out was spoilt by a loss? You lost your

The winners are announced of our 2024 Garden Competition. They are: Melanie Twyning – Best Garden (house) Ryan Haile – Best Garden (flat) Alan McMullan – Best Kerb Appeal Robin and Tina Ballard – Public Vote Highly Commended were: Leanne Poole Carol and Tony Payne Royston Thomas Tracy Kinsey Julie Glover-Hook The judges said: “We

Today we hand over the keys to 25 new homes on Denmark Road, Gloucester. We have transformed the former NHS mental health clinic into 25 new apartments for social rent. The original Victorian red-brick building has been converted into nine flats while alongside it, a sympathetically-designed new block of 16 flats has been built.  

Total Mobile launches this week This week we rolled out our brand-new repairs system – Total Mobile. This upgrade is all about giving you a more streamlined and user-friendly experience when reporting a repair. What does this mean for you?  Reporting a repair – Continue to report repairs as you do now – through your MyGCH

We are working with The Brick Project to create a community art project for Fountain Square this autumn. The giant mural made up of hundreds of individually painted bricks will bring a splash of colour to our Fountain Square wall opposite The Folk of Gloucester museum. The organisers want everyone in the area to help decide

We’re pleased to share our first full year of Tenant Satisfaction Measures (TSMs). TSMs are a way to gauge how well social housing providers are doing. Developed by the Regulator of Social Housing (RSH) in April 2023, these measures were created with input from customers and housing providers to ensure they reflect what really matters

Our Neighbourhood Manager worked with Gloucester City Council to raise awareness about recycling among our new customers at Northgate. They put up colourful posters in the bin storage area explaining what should go where and spent time chatting with customers and issuing each flat with leaflets, a recycling bag and a roll of food waste

We apologise that some customers have or may shortly receive gas safety check letters from us in error. We are currently testing our new repairs system and the test letters should not have been sent. Some of the letters may have been addressed to other household members and not the primary tenant. We will write

We are experiencing some technical issues with our web portal MyGCH. Our providers are looking into it urgently and will work to get it fixed as quickly as possible, so that customers can get access to their accounts for rent statements, payments and reporting repairs. We are sorry for the inconvenience and thank you for