We are proud to have retained our G1 (governance) and V2 (financial) ratings from the Regulator of Social Housing. Our G1 rating recognises the robustness of our approach to governance, whilst our V2 rating recognises we are effectively managing risks associated with both building new homes and investing in existing homes, in the current challenging […]
Regulator of Social Housing Rating Retained Read More »
From 1st April 2026, we will bring our cleaning service contract in-house to make it more flexible and responsive to customer feedback. With the new service comes a new role of Service Quality Engagement Officer. Laura, who has moved from our Independent Living team, will have a dedicated role focussed on listening to customers and
Cleaning service brought in-house to improve quality and customer voice Read More »
A big welcome to Grace who joins us in the Governance and Assurance Team and Tye who joins PropertyCare, our repairs service. https://youtube.com/shorts/nvII1dkFqYQ?feature=share
Meet our Apprentices Read More »
We’ve listened to customer feedback and are making a small change to our monthly drop-in service at our GCH Customer Hub, where you can come along and chat with members of our team. From January 2026, our face-to-face drop in sessions will take place on the last Friday of the month. These sessions give the
Monthly drop-in service at our Gloucester Hub Read More »
Cold weather can put extra strain on your home’s plumbing and heating, leading to leaks, frozen pipes, and other common problems. We’ve added a new section in our FAQs: DIY tips for looking after your home. The latest video guide shows you how to isolate a leaking tap or appliance safely using an isolation valve
DIY tips for looking after your home Read More »
A simple idea, a shared love of books and one determined community champion have helped create a new space for connection in Maisemore. Thanks to the efforts of GCH customer Mel Twyning, a Penguin Little Book Stop has been installed at Maisemore Village Hall, giving residents of all ages the chance to borrow, share and
A love of reading brings Maisemore together Read More »
We’re delighted to announce the appointment of four talented individuals who will strengthen our Board and Committees from 2 January 2026. The appointments reflect our commitment to strong governance, customer focus, and developing future leaders. Lewis Johnson, who joined GCH last year in a developmental capacity on the Audit, Risk & Assurance Committee, has now
Strengthening Leadership with New Board and Committee Appointments Read More »
A three-month partial closure order has been granted for a GCH property in the Kings Quarter area following persistent reports of anti-social behaviour. Claire Long, GCH’s Community Safety & Enforcement Manager said: “We worked with Gloucestershire Constabulary’s Gloucester Neighbourhood Policing Team and Solace to take this action to help protect the local community and reduce the
Partial closure order secured to tackle anti-social behaviour Read More »
On International Human Rights Day, we are pleased to announce that we have been awarded the Domestic Abuse Housing Alliance (DAHA) Gold Accreditation – one of the highest awards in the UK for excellence in domestic abuse practice within housing. This recognition places GCH among a small number of housing providers nationally who have demonstrated
GCH Awarded DAHA Gold Accreditation Read More »
Matson Tree Festival is underway at Matson Baptist Church with lots of decorated trees from community groups and organisations working in Matson. GCH’s entry this year is a celebration of the Customer Voice and all the ways people living in a GCH home can have a voice in shaping our services, homes and communities. Each
Matson Tree Festival Read More »