News

This week (6-10 November) is National Social Housing Safety and Compliance Week – an opportunity to come together and reaffirm our commitment to safety. This year’s theme is “Together for Safety” and we’ll be working:1. Together with Residents: actively engaging with residents through surveys, focus groups, and our Scrutiny Group to better understand their safety concerns.2. […]

This month we will be rolling out text messaging to customers with useful information about their tenancies. We continue to develop our communication methods with customers so that we can respond to a range of needs. Text messaging is a direct and easy way for customers to receive updates about their account and their tenancy.

We understand that time is precious, and customers deserve a convenient, hassle-free way to manage their GCH account. That’s why we’ve created MyGCH – your gateway to a smoother and more efficient housing experience. Access it here. Here’s what you can do: 1. Check Your Account Balance: Stay up-to-date with your account at any time,

From the first weekend in November, a collaboration of artists and residents of Clapham Court took ten flats to tell the stories hidden within the walls of a building now destined for demolition. Flats on different floors of Clapham Court, in the Kingsholm neighbourhood, have been matched with artists from across a variety of disciplines

Yesterday our lettings team began handing over the keys to ten new homes on Matson Avenue – the scene of a devastating pub fire at The Robinswood five years ago. The new homes are ready to offer a firm foundation for ten families in Matson, built to a high quality and delivering excellent energy-efficiency. These

We’ve developed a new Customer Commitment, which was unveiled at our recent colleague event.   Listening – really listening – to customers is a skill we’re trying hard to master. We haven’t always got it right. Until recently, we focussed on answering phone calls as quickly as possible, so that customers didn’t have to wait too

Join the 20th anniversary of Recycle Week, 16-22 October! The theme is “The Big Recycling Hunt” – a fun way to learn what can and can’t be recycled. Let’s reduce waste in our GCH community by discovering commonly missed recyclable items such as:Bedroom Aerosols are commonly found in the bin, when they shouldn’t be! As

GCH scooped Best Place to Work in the GloucestershireLive Business Awards, beating off strong competition from Spirax Sarco, Ontic and Forge Motorsport. Collecting the trophy, Executive Director of Customer Experience Michael Hill said “We are thrilled to win this award in the company of some of the very best of Gloucestershire’s businesses. At GCH we

Due to an update of our direct debit service with allpay, GCH is now able to set up and process direct debits in 7 days rather than 12. Direct debit payments will now show on customers’ bank statements as ‘allpay’ rather than ‘Gloucester City Homes’. The change will take effect automatically and customers don’t need to

This week four members of our  Customer Scrutiny Group attended the TPAS Scrutiny Conference in Loughborough. They had a busy but enjoyable day meeting with customers from other housing providers and hearing how scrutiny is being implemented in organisations elsewhere.   Good scrutiny is a true collaboration of customers and employees, using evidence to identify