Covid-19

From 24th February the Government activated its ‘Living with Covid Plan’ which ends many requirements relating to Covid-19. In response to this we are making changes to the way we have been working including; Masks and PPE are no longer mandatory however we respect the decision of staff and customers who wish to to continue […]

As Government COVID restrictions start to ease we have developed a plan for reintroducing our full services. The dates are all subject to Government advice. Current Services – Steps 1, 2 and 3 We are currently providing and will continue to provide a range of front-line tenancy, rent collection and support services including Independent Living,

Below are copies of updates that we have sent to all tenants which explain GCH’s position on delivering services during the COVID-19 Pandemic. 16th April – Letter to All Tenants GCH on-going response to the Coronavirus pandemic  Everyone at GCH hopes you have continued to stay safe and well during this challenging time for us all. We thank you for your support

Dear Customer, Everyone at GCH hopes that you and your loved ones have remained safe and well during this most challenging period of uncertainty for us all. As we have reached 6 months since the lockdown in March, I wanted to provide you with an update on your GCH services and the work we are

The challenges that we have all faced due to the COVID19 pandemic have impacted everyone and we understand that it has been a very difficult time for many. Your rent is still a priority bill and we are here to support tenants with any money concerns. We can help to advise on the Furlough Scheme

The Housing Minster, the Rt. Hon Christopher Pincher MP wrote to all social housing residents on 18th May 2020 outlining what Government are doing to help restart society and what residents could expect from their landlord. “The safety, security and wellbeing of all social housing residents is a key priority for both Government and social

The Tenancy Sustainment Team have been busy since 23rd March when the Government announced a lockdown of the UK which has left many people uncertain about their pay and income during the COVID-19 pandemic. Over the last 4 weeks the team of 5,also supported by Gloucester Law Centre, have seen an influx of very different

Despite the current situation all tenants must continue to pay their rent however our Tenancy Sustainment Team are here to help if you have concerns. The team are continuing to provide services via phone, email, text and post and can help with completing forms, providing food vouchers and advice about managing your rent payments in the current circumstances.

At GCH, the Coronavirus pandemic has meant that we have had to change the way we work and deliver services in response to Government direction. We are continuing to respond to your calls and requests. We are also working closely with community partners across Gloucester to ensure that our vulnerable tenants and residents have access