Busy phone lines on Monday mornings

We are experiencing high volumes of calls on Monday mornings which is leading to increased phone waiting times. We thank you for your patience and if your enquiry is not urgent encourage you to contact us ring after 2pm when the phone lines are less busy or via alternative methods.

You can report issues through our website and all tenants can check their balance and pay rent and charges via MyGCH .

You can email our teams direct by using the below email addresses:

• Housing, Anti-Social Behaviour & Rent – customer.experience@gch.co.uk
• Repairs – repairs@gch.co.uk
• Independent Living – independentliving.service@gch.co.uk or call 01452 833095 between 9am – 3pm
• Homeless Team – homeless@gch.co.uk
• Tenancy Sustainment – tenancy.sustainment@gch.co.uk
• Leaseholders – leaseholders@gch.co.uk
• If your call is urgent we still encourage you to call us on 01452 424344 (open 24/7 for emergencies)

We thank you for your patience during this time.