Beth Pollard

Last year HMRC announced that they are stopping making payments for Child Benefit, Child Tax Credit and Working Tax Credits to Post Office card accounts. This change will come into place in April 2022. If you use a Post Office account for these benefits at the moment it is recommended that account holders update their […]

Following scientific and professional medical advice we remind our customers that it is recommended to open a window or door to allow for ventilation if we need to visit your home for any reason. Letting fresh air into indoor spaces can help remove air that contains virus particles and prevent the spread of coronavirus (COVID-19).

Gloucester City Homes (GCH) have launched 23 brand new flats in Park Road on the site of the former Brunswick Pub which had been empty since 2015.  The new flats, built by Cape Homes, offer 23 modern flats consisting of 6 two-bed and 17 one-bed flats and have been let to local people on the housing waiting list.  Robert Panou, Head of Development at GCH

During the week of the 13th December our customers will receive a rent statement covering the period 5th April – 28th November. If this shows you are in arrears but you have since paid you do not need to contact us. Our lines will be busy so please only call us if you are in arrears

HACT have launched an ambitious Energy Hardship Fund to raise £1million to help those who find themselves struggling to pay energy bills. Robert Panou, Head of Development and Assets at GCH Commented “At Gloucester City Homes we recognise that energy bills are spiralling and this is putting many of our tenants under significant financial strain where they are having to make difficult choices between eating and heating. This is why alongside our partners and suppliers we

Gloucester City Homes (GCH) has appointed Guy Stenson as its new Chief Executive. Guy, who is currently Director of Housing Operations at Stonewater will join the organisation in March 2022 as current Chief Executive Ashley Green retires. Guy has been selected for the role following an extensive recruitment process involving various stages including an interview

Here are GCH’s Top Tips for Responsible Pet Owners: Check your tenancy agreement prior to obtaining a pet – our Enhanced Assured, Assured and Starter tenancy agreements say that “residents are not to keep any animal other than a normal common domestic pet/and or a small caged animal without its written consent in writing.” Apply for Pet Permission Here.

As of 1st December GCH’s Lifelink service has transferred to Progress Lifeline, an established company who have acquired the service and to whom the existing staff team are also transferring. We want to reassure our valued customers that there is no cause for concern as their subscription will be automatically transferred to Progress Lifeline at no cost

The Department of Work and Pensions has announced that as of 24th November 2021, two million people will see their income boosted by £1,000 per year, on average, as they bring in an effective tax cut worth £2.2billion for the lowest paid. For more information please visit www.gov.uk If you would like any help or

Following a restructure of our frontline Housing Teams we are pleased to announce your new Neighbourhood Patch Teams who will be working in your community to provide valued services and support. We have also made changes to how you can contact the team via email using the following new email address customer.experience@gch.co.uk We have made these changes