Bairbre Lloyd

From 1st April 2026, we will bring our cleaning service contract in-house to make it more flexible and responsive to customer feedback. With the new service comes a new role of Service Quality Engagement Officer. Laura, who has moved from our Independent Living team, will have a dedicated role focussed on listening to customers and […]

Cold weather can put extra strain on your home’s plumbing and heating, leading to leaks, frozen pipes, and other common problems. We’ve added a new section in our FAQs: DIY tips for looking after your home. The latest video guide shows you how to isolate a leaking tap or appliance safely using an isolation valve

A simple idea, a shared love of books and one determined community champion have helped create a new space for connection in Maisemore. Thanks to the efforts of GCH customer Mel Twyning, a Penguin Little Book Stop has been installed at Maisemore Village Hall, giving residents of all ages the chance to borrow, share and

A three-month partial closure order has been granted for a GCH property in the Kings Quarter area following persistent reports of anti-social behaviour. Claire Long, GCH’s Community Safety & Enforcement Manager said: “We worked with Gloucestershire Constabulary’s Gloucester Neighbourhood Policing Team and Solace to take this action to help protect the local community and reduce the

On International Human Rights Day, we are pleased to announce that we have been awarded the Domestic Abuse Housing Alliance (DAHA) Gold Accreditation – one of the highest awards in the UK for excellence in domestic abuse practice within housing. This recognition places GCH among a small number of housing providers nationally who have demonstrated

Matson Tree Festival is underway at Matson Baptist Church with lots of decorated trees from community groups and organisations working in Matson. GCH’s entry this year is a celebration of the Customer Voice and all the ways people living in a GCH home can have a voice in shaping our services, homes and communities. Each

The latest issue of GCH Connect is here, full of news, support and opportunities to get involved. This issue highlights the help available for Armed Forces communities, survivors of domestic abuse and the network of Community Pantries across the city. We’re also reporting back on Awaab’s Law and what customers have told us about rent

Join our GCH 24/7 project group  We’re developing new 24/7 digital access to our services.  To get this right, we want to involve customers from the very beginning. By joining the project group, you’ll be helping us create services that are quicker, simpler and more convenient for you and for the wider GCH community. You don’t

The new GCH Payments App is live on the Apple App Store and Google Play Store. Download now to make payments more flexible and convenient.  iPhone users: Download on the App Store https://apps.apple.com/…/gch-rent-payment-app/id6749893593  Android users: Get it on Google Play https://play.google.com/store/apps/details… Create an account using your Payment Account Number and you’re all set. If you have any

16 Days of Activism starts on Tuesday 25 November – International Day for the Elimination of Violence Against Women and runs until Wednesday 10 December – Human Rights Day.   It’s an international campaign to call for an end to violence against women and girls (VAWG). Over 16 Days, people across the UK and around the