Bairbre Lloyd

On International Human Rights Day, we are pleased to announce that we have been awarded the Domestic Abuse Housing Alliance (DAHA) Gold Accreditation – one of the highest awards in the UK for excellence in domestic abuse practice within housing. This recognition places GCH among a small number of housing providers nationally who have demonstrated […]

Matson Tree Festival is underway at Matson Baptist Church with lots of decorated trees from community groups and organisations working in Matson. GCH’s entry this year is a celebration of the Customer Voice and all the ways people living in a GCH home can have a voice in shaping our services, homes and communities. Each

The latest issue of GCH Connect is here, full of news, support and opportunities to get involved. This issue highlights the help available for Armed Forces communities, survivors of domestic abuse and the network of Community Pantries across the city. We’re also reporting back on Awaab’s Law and what customers have told us about rent

Join our GCH 24/7 project group  We’re developing new 24/7 digital access to our services.  To get this right, we want to involve customers from the very beginning. By joining the project group, you’ll be helping us create services that are quicker, simpler and more convenient for you and for the wider GCH community. You don’t

The new GCH Payments App is live on the Apple App Store and Google Play Store. Download now to make payments more flexible and convenient.  iPhone users: Download on the App Store https://apps.apple.com/…/gch-rent-payment-app/id6749893593  Android users: Get it on Google Play https://play.google.com/store/apps/details… Create an account using your Payment Account Number and you’re all set. If you have any

16 Days of Activism starts on Tuesday 25 November – International Day for the Elimination of Violence Against Women and runs until Wednesday 10 December – Human Rights Day.   It’s an international campaign to call for an end to violence against women and girls (VAWG). Over 16 Days, people across the UK and around the

From 19th November 2025, we are making changes to how customers can pay rent and other GCH charges.  We are switching our payment service provider to PayPoint. This will give customers more flexibility in how they can pay rent and other GCH charges. Each payment made to GCH is linked to a unique Payment Account

During Tpas National Involvement Week, Scrutiny Group met with members of our PropertyCare team to see how our use of TotalMobile has developed since they last saw it in the pre-launch phase. Their original scrutiny exercise, carried out in late 2023, focused on repairs and particularly how we communicate with customers, so this was a

Slatter Electrical will be visiting our Independent Living schemes this November to carry out annual Portable Appliance Testing (PAT) in communal areas. They’ll also be available to test any personal electrical appliances you’d like checked for safety. Visit dates:🏘️ Badger Vale Court – Tuesday 18 November (AM)🏘️ Halford House – Tuesday 25 November (AM)🏘️ Nightingale

Three GCH customers have joined our working group to help shape how we deliver our cleaning services in the future. The group will work alongside GCH colleagues to review how cleaning services are currently delivered across our homes and neighbourhoods, and explore opportunities to improve consistency and quality. By involving customers at this stage, we