Bairbre Lloyd

We want to inform our GCH customers about a crucial update to our pet policy. Starting January 31, 2024, owners of XL Bully dogs must apply for a ‘Certificate of Exemption’ to legally keep their pets. To obtain the certificate, follow these steps by the deadline: Obtain third-party public liability insurance cover for your dog. […]

A real-life case study shows why the work we do to safeguard vulnerable adults is so important. We got a call about a customer who needed support as their partner, who usually provided care, had to go to hospital. Neighbours noticed disturbances at night and strange comings and goings. A visit from our Community Safety

The Respiratory Pilot Scheme, a joint initiative between Gloucester City Homes (GCH) and the NHS/Integrated Care Board (ICB), has successfully concluded its first phase. The scheme was developed to assess the impact of a more energy-efficient home on respiratory health and overall well-being. Initially designed to assess the impact of home improvements on the health

Nobody likes sharing their home with pests such as rodents or insects. With pest infestations in the news lately, we’ve added a helpful A-Z of unwelcome critters that might invade your home, with some advice on what you can do.  Read more about dealing with pests

Did you know? Nearly 148,000 social housing homes across the UK are being used dishonestly through tenancy fraud. Tenancy fraud pushes families in Gloucester into temporary housing and costs taxpayers money. If you spot any signs of tenancy fraud, please report it to TFF | Tenancy Fraud Forum confidentially. Examples are subletting, not living in your

Get creative and enter our festive children’s Christmas Card Competition! Create a winning design and you could receive a £25 gift card and your design will be featured on our website.   How to participate: Design an original A4 drawing/creation with a Christmas or winter theme. Get creative and think outside the box. Take a

This week (6-10 November) is National Social Housing Safety and Compliance Week – an opportunity to come together and reaffirm our commitment to safety. This year’s theme is “Together for Safety” and we’ll be working:1. Together with Residents: actively engaging with residents through surveys, focus groups, and our Scrutiny Group to better understand their safety concerns.2.

This month we will be rolling out text messaging to customers with useful information about their tenancies. We continue to develop our communication methods with customers so that we can respond to a range of needs. Text messaging is a direct and easy way for customers to receive updates about their account and their tenancy.

We understand that time is precious, and customers deserve a convenient, hassle-free way to manage their GCH account. That’s why we’ve created MyGCH – your gateway to a smoother and more efficient housing experience. Access it here. Here’s what you can do: 1. Check Your Account Balance: Stay up-to-date with your account at any time,